For the prices charged, I do not expect to be treated the way Dean's employees treat people. I wanted a sandwich made for me, the woman at the counter finally looked up 5 minutes after I filled out the form and said "Just leave it there". She then proceeded to wipe down the counter area by the juices, walk around behind the counter, and make sandwiches to go in the case. After 10 minutes, a gentleman came from the back of the sandwich area. I'm sure the look on my face showed how annoyed I was at standing there and waiting while the woman who works at the sandwich counter did everything but make my sandwich. He asked "how are you?" I advised him that I would be better if I could get a sandwich. Still, no one did anything about making my sandwich. Run, don't walk from this over-priced Whole Foods wanna be.
On Saturday, I came in with my daughters for the first time to Dean's, and the counter people (a dark haired woman who prepaired our food and supervised the others in making our smoothies and acai bowl), well, my daughters and I found everything scrumptious. Matter of fact, it was all we could speak of in the car ride home. The items we ordered were so good, my daughters begged me to bring them back to Dean's on a weekday. This time, there was a very young girl behind the counter, and even though we placed the same orders, they weren't prepared that well. They just weren't that good. I was so surprised. The acai bowl my daughter had on the weekend (which we all tried), well, if I hadn't ordered a sandwich, I would have had one myself. It's an art to make a delicious dessert. During the week, it was more of a, sorry to say, glop.
Dean's is a very well organized store, has a large stock of hard to find and healthy foods in the area. as well as some of the friendliest people working there. The cashier and floor people actually remember you and greet you. The only issue I have is with the counter people.
We will be back, and if the slightly older brunette (maybe in her 20's, but older than the rest) is behind the food counter, we'll certainly put in our orders. But seriously, where else, unless you take a day and go into NYC, will you find such a fine selection of healthy and organic food.
Well stocked, extremely friendly staff and cashiers. I went on a weekend and being a newbie to health and vegetarian food, found the young staff extremely knowledgable and helpful. Much more so than similar health food stores in New Jersey.
I had the same experience as Barb. I stood at the order area while the 2 employees behind the counter were chopping up stuff. Never even looked up or acknowledged me. A woman came out from the back and saw me and kept going. I kind of messed around with the menu and finally an unsmiling girl behind the counter came over and asked if I wanted to place an order like it was highly unusual and she was this overworked person. After replying yes she pointed me to the premade sandwiches around the corner which I previously took a pass on. Said they were fresh and if she made me one I would have to wait awhile. The place was empty?? Anyway they weren’t fresh. Tasted like a soggy sandwich leftover from an office lunch. I don’t understand the point of that counter if they are so adverse to actually making something to order. Won’t bother again.
My only suggestion, your Acai bowls could use a bit of tweaking and more variety. One of the things I look forward to in my weekly trip to NYC is to have either a Peanut Butter Acai bowl or Almond Bliss at NYC's 'Juice Generation' chain (they have a book of recipes out) .... I say, don't try to reinvent the wheel. Copy success from the best in the business. Introduce those, and you'll have customers indoctrinating themselves into a healthy lifestyle ... just because what they are eating tastes so good. Otherwise, beautiful well stocked store. Sitting there having lunch, I now know where all the attractive people (could it be the healthy lifestyle?) in NJ go on the weekend! :)
Very clean, friendly, knowledgeable, large selections of all products. Produce, very fresh. No charge for courtesy card. Employees are the best
Dean S Natural Food Market is a US Grocery Or Supermarket based in Chester, New Jersey. Dean S Natural Food Market is located at 270 US-206, Chester, NJ 07930, USA.
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